These terms apply when included in the written service agreement accepted by both parties. Submitting an inquiry alone creates no payment obligation.
Change-of-mind cancellations
Once the service agreement is accepted, payments made under it are non-refundable for a client’s change of mind, change of priorities, or decision not to continue, except as required by law or under the exceptions below. This policy must be disclosed and accepted before payment. Any remaining payment obligations are those expressly stated in the agreement; signing does not authorize unspecified charges.
Project payments & setup fees
Project payments cover the agreed work and any expressly identified reservation of studio capacity. Completed work, setup services, and approved non-recoverable third-party commitments remain payable. The proposal identifies the initial payment, milestones, remaining balance, and any reservation charge. No cancellation penalty or reservation charge is added retrospectively.
Monthly plans & cancellation
Monthly plans are prepaid for each service period. Where expressly authorized, the subscription renews monthly at the agreed rate until cancelled. Setup is charged once. Cancellation stops the next renewal; it does not normally create a prorated refund for the current period, during which agreed services remain available. Submit cancellation before the renewal date using the cancellation method in your agreement. The exceptions below and applicable law still apply.
Limited refund exceptions
Refunds are provided when legally required, to correct a duplicate or erroneous charge, or for prepaid services NüPage Studio cannot deliver and for which no agreed alternative is reached. For a material failure to deliver the agreed scope, we will review the issue and, where appropriate, offer a reasonable opportunity to correct it before determining the remedy. Any additional exception is at NüPage Studio’s discretion and must be confirmed in writing. This policy does not permit retaining payment for work the studio is legally required to refund.
Client delays & service outcomes
Delayed materials, access, or approvals may move delivery dates and do not automatically entitle a client to a refund. Any treatment of unused deliverables or reserved capacity must be stated in the agreement. Rankings, reach, leads, and sales are not guaranteed; an undesired marketing result alone is not a failure to perform the agreed work.
Strategy sessions
One reschedule is available with at least 24 hours’ notice. Client cancellation and missed sessions are subject to the disclosed non-refundable payment policy, with any legally required exceptions. If NüPage Studio cannot provide the session, the client may accept a replacement time or receive a refund for that session.
Ending an engagement
Cancellation does not transfer rights to unpaid work, unselected concepts, or working files excluded from the agreement. Paid final deliverables and client-owned accounts are handled under the agreed scope and licenses. Mandatory cancellation, refund, and dispute rights are not waived.